Terms & Conditions

Welcome to Dolomite Microfluidics website. Below you will find the terms & conditions for using this website and purchasing from Dolomite Microfluidics. If you have any questions about the below, please contact us.

Website Terms & Conditions

Welcome to Dolomite Microfluidics website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dolomite Microfluidics (brand of Blacktrace Holdings Ltd) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Dolomite Microfluidics is a brand of Blacktrace Holdings Ltd. The term ‘Dolomite Microfluidics’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Blacktrace Holdings Ltd, 27 Jarman Way, Royston, Hertfordshire, SG8 5HW, United Kindom. Registered in England, no. 4257809.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Copyright

This website and its content is copyright of Blacktrace Holdings Ltd, © 2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
  • You can link to Dolomite Microfluidics websites
  • You may not, except with our express written permission, distribute or commercially exploit the content.
  • You may not transmit or store content in any other website or other form of electronic retrieval system.

Privacy Policy

Please click here to read more which information we collect, use of cookies, storage of data, third party etc. 

Full Sales Terms & Conditions

For full Sales Terms & Conditions, please click here

Orders

Placing an order 

You can order products up to the value of £5,000 from our web shop (credit card payment available only). Simply create an account, choose the currency and delivery country at registration and log in to your account. Simply add the products you wish to purchase in your basket and follow the check out process. For products with a value greater than £5,000 , select “Request quotation” in the checkout process or contact us

VAT

VAT stands for Value Added Tax. It is a sales tax which will be added to all products and services purchased from Dolomite and shipped to customers in the UK, or to EU customers who do not have a VAT number. When buying products via our microfluidic web shop, the VAT amount will be shown in step 2 of the checkout process. If you are a VAT registered company within the EU (and can supply a valid VAT number when creating an account for our microfluidic shop), or a company from outside the EU, you do not have to pay VAT.

Bulk Discounts

We do offer discounts for large quantities, pump solutions and system solutions. Please contact us for more information. 

Amending orders

Should you need to amend your order, please contact us. 

Cancellation of order

Cancellation of any order for whatever cause after acceptance by the Company can be made only with 4 weeks’ notice with the Company’s consent and only upon payment of all costs including pro rata profit incurred by the Company. Please read our Terms & Conditions

Faulty and damaged goods

We undertake to replace you for any product delivered to you that is faulty or in a damaged condition upon arrival at the customer’s premises, unless such damage or faults have been clearly caused by the customer. If you wish to return a faulty or damaged product, you must notify us through contacting support and we will contact you with further instructions.

Damaged goods must be reported to Support within 14 days from delivery.

Prices and Payment

Prices

Prices are subject to change without prior notice. All quotation prices are valid for 30 days from the date of issue. We offer discounts for large quantities, pump solutions and system solutions. Please contact us for more information. 

Payment methods

We accept the following payment methods when purchasing via dolomite-microfluidics.com:

payment-methods

 

 

 

 

Please note: Credit card payments are limited to  £5,000 when purchasing online. For orders larger than £5,000, please contact us.   

Please note: Customers are liable for all import taxes and duties 

Please note: All items are sold by Blacktrace Holdigs Ltd. (Dolomite Microfluidics is a brand of Blacktrace Holdings

 

Delivery

Delivery times:

Typical delivery times for smaller components are between 2-4 weeks. Larger systems and custom devices such as microfluidic chips and connectors 6-8 weeks.  

Delivery Countries:

Dolomite can ship to the following countries and you will be able to see shipping costs at the point of webshop checkout. 

GBP £ United Kingdom (UK), India
EUR € Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Hungary, Republic of Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
USD $ United States (US)
JPY ¥ Japan

For any other countries, please contact us for a quote. 

Delivery Costs

You will be able to see delivery costs at webshop checkout for the countries listed above. If your country is not listed above or you have a shipping cost query, please contact us. 

Please note: that shipping costs are valid for direct orders only.

Returns & Refunds

Product Returns

Faulty goods and Damaged goods: We undertake to replace you for any product delivered to you that is faulty or in a damaged condition upon arrival at the customer’s premises, unless such damage or faults have been clearly caused by the customer. If you wish to return a faulty or damaged product, you must notify us through  contacting support  email address and we will contact you with further instructions.

Damaged goods must be reported to  Support within 14 days from delivery.

Custom devices: Custom devices (usually with a pre-fix on the part number as RDxxxx, Cxxxxxx, Pxxxx or SCxxxxxx) that are not faulty or in a damaged condition cannot be returned as the specifications are tailored to the customer’s application, set-up and requirements.

Other returns (excluding custom devices): If you want to return a product for reasons other than “faulty” or “in damaged condition”, you must notify us through our  Support within 14 days from delivery stating your reason for return. We will then contact you with further instructions.

All items agreed for return to us must be returned at the customer’s expense within 7 days after agreement, and may be subject to a re-stocking fee. All returns must be undamaged and un-used.

Product returns: If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card or issue a credit note for the amount initially debited for the purchase including packaging and postage charges.

Shipping of returns:

All items agreed for investigation to us must be returned at the customer’s expense within 7 days after agreement.

It is the responsibility of the sender to ensure the product is packaged suitably to arrive in good condition.  Damaged parcels may be refused and Blacktrace Holdings Ltd. will accept no liability for damage in transit due to inadequate or unsuitable packaging.

An RMA number will be assigned to all returning items as a return authorisation. An RMA form must be completed for each item being returned. The RMA number must be marked clearly on the outside of the packaging and on all associated paperwork.

Packages returned without an RMA will be left unopened and may be refused.

A completed decontamination form (Supplied at point of RMA generation) must be included for all items being returned.

Costs for shipping of items back to the customer under the warranty period will be absorbed by Blacktrace Holdings Ltd.

Costs for shipping of items back to the customer outside of the warranty period will be charged to the customer as part of the repair, packing and shipping costs.

Warranty

All standard products are supplied with a 12 month warranty. Wetted parts and consumables are supplied with a 1 month warranty. The warranty for custom parts  is determined by the nature of custom work. For full Terms & Conditions, please click here.