Frequently asked questions

Question

Answer

I have created an account but didn’t receive a confirmation email.
What should I do?

Please contact us on Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. and we will check your account details and send you a new confirmation email.

I forgot both my username and password. How can I reset my account?

Please contact us on Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. and we will reset your account and send you a confirmation email with your new login details.

How can I delete my account?

Please contact us on Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. and we will remove your account details

Question

Answer

How can I see the prices of your microfluidic products?

You have to create an account which will allow you to browse prices and place orders online. Click here to create an account.

How can I get a quote for your microfluidic products?

Quotes can be generated via our microfluidic web shop. Simply create an account, log in and select the products for which you want to create a quote. Add all products to the shopping cart and select “Request quotation” in the checkout process.

What does VAT mean?

VAT stands for Value Added Tax. It is a sales tax which will be added to all products and services purchased from Dolomite and shipped to customers in the UK, or to EU customers who do not have a VAT number. When buying products via our microfluidic web shop, the VAT amount will be shown in step 2 of the checkout process. If you are a VAT registered company within the EU (and can supply a valid VAT number when creating an account for our microfluidic shop), or a company from outside the EU, you do not have to pay VAT.

Is there a discount available for bulk orders?

We do offer discounts for large quantities, pump solutions and system solutions. Please contact us for more information on Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. .

Can I cancel my purchase?

Please read our Terms & Conditions

Can I return products?

Please read our Terms & Conditions

Complaint policy

Please read our Terms & Conditions

How does Dolomite store personal details of its customers?

Please read our Privacy Policy

Question

Answer

Where can I find the USB drivers for my products?

The USB drivers are provided by our support service.  Simply email Cette adresse email est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir. and request the USB driver pack. Installation instructions are provided together with the USB driver pack.